Terms & cONDITIONS
Cratloe Hills Sheep’s Cheese reserve the right to refuse sale of goods.
Our invoices are issued in Euros only.
These Terms & Conditions are governed by Irish Law. Place of Litigation is the Republic of Ireland.
These conditions shall be governed and construed in accordance with the laws of Ireland, and the customer submits to the exclusive jurisdiction of the Irish Laws.
We accept all major credit cards.
We do not carry out an order without having received payment by the person ordering.
Time of payment: We will charge the credit card on receipt of the order either manually, or if the order is placed online, immediately through Stripe.
Our website checkout is a secure website.
Delivery of products on offer subject to availability.
There is free delivery on orders over the value of €25, and a charge of €6 on orders under the value of €25. The cost of delivery will be added at the check out.
Deliveries to destinations in Ireland and Northern Ireland are executed by couriers.
Dispatch days are every Monday, Tuesday, Wednesday except for bank holidays. The courier services will not operate on Saturdays, Sundays and national/local holidays. Please note that we cannot deliver on Mondays as we do not ship cheese over the weekend.
We don’t deliver oversea’s.
Shipments to Northern Ireland may be subject to local custom inspections which may incur charges and delays. These are outside our control. Local taxes and duties are to be paid by the recipient. Cratloe Hills Sheep’s Cheese cannot be held responsible for any delays to Northern Ireland due to collection of these duties and taxes, or delay at Customs.
Delays in transit are the sole responsibility of the courier service, unless the delays are caused by the customer (wrong or incomplete delivery address, wrong or missing phone number). Either way, Cratloe Hills Sheep’s Cheese will not be able to accept responsibility nor give refunds/replacement orders.
During the pre-Christmas period, standard delivery times are affected, and we cannot guarantee a delivery on exactly the dates requested.
If the courier service cannot reach anybody at the delivery address stipulated in the order, the driver is not obliged to make extensive inquires and arrangement to deliver.
The deliver charges are automatically added to the costs of the products, as part of the process of submitting the order online.
Value Added Tax (VAT)
The VAT is included in the prices if at all applicable.
Cancellation of Orders
Orders can be cancelled in writing (by email, fax or letter) up to 24 hours before the scheduled shipment date. Once the goods have been dispatched, a cancellation of the orders and a refund is not possible anymore due to the perishable nature of the goods.
Faulty or Damaged Goods
Should the goods delivered be either faulty, damaged or the wrong ones, we will either refund or re-send the (correct) goods. The complaint has to be lodged with us within 5 working days.
Our database is strictly confidential to the business purposes of Cratloe Hills Sheep’s Cheese. Any data given by the customer will not be shared and only used to process orders. Credit card details are transacted via Stripe and are not stored by Cratloe Hills Sheep’s Cheese, so no unauthorised person can gain access to them.
We assure customers that we will do our best to meet their requirements. Due to unforeseen circumstances however, variations or cancellations may be necessary as a result of Act of God, war, bad weather conditions, strike actions, labour dispute, fire, floods or other causes beyond the control of Cratloe Hills Sheep’s Cheese.